Mayor Zai's Blog

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 12 January 2010, Tuesday

Bishan Toa Payoh Staff Retreat

Zainudin Nordin @ 17:24pm

Town Council Chairman's Opening Address to Bishan Toa Payoh Town Council (BTPTC) staff at Rasa Sentosa Resort

Good Afternoon everyone.

I am pleased to be here with you.  Seeing your excited faces tell me your CEO made the correct call to have the staff retreat on Sentosa, and in this hotel.

For this staff retreat, you can lok forward to two days of fun and learning.  Now that you are away from office, relax and be casual.  Get to know your colleagues better.

I appreciate all the hard work you have done and your invaluable contributions to the organisation.  This retreat is for you to take a breather and hopefully enjoy yourselves, and to prepare for the challenging year ahead.

One unusual aspect of your work is you have to fix customer base and they are repeat customers, until the move to another town.

So, it is important that you build a good rapport with your customers, and win them over.  How then to deliver the kind of service that would bring smile to their faces?

By doing your job with pride and a big smile.  That is the start to connecting positively with your resident.  Most of the time, whey call you is to seek help and solve their problems.  Very few will call and say "you are doing a fine job with the estate..thank you." From the Town Council's point of view, giving good customer service is mostly to calm the resident and minimise the flaring up.  If we can be proactive and anticipate their problems, that would be the best scenario, but that's not usually the case.  We do what we can with the resources avaiable to us.

So what can we do? Management has engaged an external training consultant to help us grow a customer service culture in our organisation.  I understand that forging a strong and united team spirit is on the agenda and this team building will bond us together to push in unison for greater customer service.  We want to give our residents a pleasant experience whenever they receive the BTPTC service.

That is why we are here for the next two days.  Besides the fun and games available outdoors, within this room, the training session will also be conducted in a fun and enriching manner.  You will learn why customer service is such a big deal and why we have to work together to give good service.

This is the platform for you to share your interesting residents' stories with your colleagues, and share your ideas on how to improve our services to residents.  When everyone starts thinking and changing your work processes for better customer service, that is when the service culture has taken root in the organisation, and the growth will begin.

On this note, I wish you all an enjoyable and enriching retreat.

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 17 November 2009, Tuesday

Campteen: Youth Racial Harmony Ambassadors Programme Finale - Speech

Zainudin Nordin @ 15:54pm

My fellow Board Members

Distinguished Guests

Ladies and Gentlemen

Students

A very good morning to all of you. I am pleased to join you here today at the Finale of CampTeen, OnePeople’s flagship Youth Racial Harmony Ambassadors Programme. Let me start by congratulating all of you for successfully completing the programme. You have spent 4 days, living, learning and working together. I hope you enjoyed the Camp and made new friends while you had fun.  I am eager to see what you have in store for us today.

2          CampTeen was first started in 1994, by the Self-Help Groups, Chinese Development Assistance Council, Yayasan Mendaki, Singapore Indian Development Association, The Eurasian Association and Association of Muslim Professionals, when OnePeople was formerly known as the Central Singapore Joint Social Service Centre. The idea then was to introduce a yearly camp which will foster cross-cultural learning, understanding and deepen relationships with youths from the various ethnic groups.

3          I am proud to say CampTeen has been successfully running for 15 years, forging friendships among thousands of multi-racial youths who have gone through this journey with us. With the strong foundations laid by the Self-Help Groups, and with the support of the Community Development Councils, and People’s Association, OnePeople, since its launch in 2007, has further built on the objectives of the Camp and has now grown this initiative to a Racial Harmony Ambassadors Programme to groom youths like you to lead racial harmony efforts in Singapore.

4          This year’s CampTeen is very special as it is in celebration of the world’s first ever Youth Olympic Games right here in Singapore. In less than a year, we will be showcasing Singapore to the world. Come August 2010, there will be some 5,000 thousands athletes from all over the world visiting Singapore with 20,000 local and international volunteers. The Youth Olympic Games provides an excellent opportunity for us to show the whole world, who we are, and what we are made of.  Thus, the slogan we chose to adopt for CampTeen “What Are You Made Of” strikes the very heart of the values that we would like each and every Singaporean, to promote during the Games in 2010 and beyond; the Olympic spirit of Excellence, Respect and Friendship.

5          As you would have learnt, the Olympics is not just about the athletes and the Games. It is about humanity. It is about building friendships and a better world of peace through sports.  We have heard of Olympic heroes who have re-defined history. These are real stories that we can draw inspiration from, people who have broken boundaries of race and nationality to achieve excellence despite all odds. Let me share with you two examples.

6          In the 1936 Olympic Games in Berlin, Jesse Owens, discredited Hitler’s theory of  the superiority of the Aryan race by being the first African American to win four Olympic Gold medals in a single Olympics, setting four Olympic and two World Records. He achieved this despite racial segregation he and his family had to face back then in the United States. This feat of Jesse Owens also served as a shock to Hitler as he considered Blacks, nothing close to being humans at that time. However, Jesse Owens through his actions showed Hitler and the world it is personal excellence and not race or nationality that distinguishes one man from another.

7          In the Winter Olympic Games in Torino, for the first time, a Chinese national topped the skier category.  Never before did China enter the finals of any sport in the Winter Olympics, which was traditionally dominated by Western nations. But Han Xiaopeng from China showed great determination and courage, after surviving two major accidents that could have almost left him crippled, to win the gold in the skiing category in the 2006 Winter Olympics.  Even though China’s geographical conditions are not perfect for skiing in most places, Han Xiaopeng has demonstrated that you can indeed do what you desire if you put your mind to it.

8          There are many such uplifting stories in the history of the Olympics. It is such strength, and noble pursuit of the human character which makes the Olympics a movement for humanity and worldwide harmony.  

9          I trust you had an interesting dialogue with one of our very own Olympic icons, C Kunalan.  I understand that you have learnt many useful lessons from him including some that could improve your personal lives, especially in increasing your chances of courtship. Most importantly, I hope the dialogue, has opened up your eyes to issues of ethnicity and the value of diversity, a core asset of our nation.  

10         The true value of learning is to put into practice what you learn.  As Ambassadors, you should walk the talk. First, you must, when you go back to your schools, implement what you have leant over these four days. Make it a point to know your schoolmates who are from different backgrounds, understand their cultures and build friendships. Sometimes just a simple gesture as saying ‘Hi’ helps to break the shyness.

11         Second, do share what you have learnt so that people can benefit from your experience. I am told that you have collected a wide range of photos showcasing your learning journey.  Download these photos on your Facebook, do some slides up in YouTube and write about it in your Blogs. I welcome you to join my Facebook. I keep in touch with my residents, friends and get to interact with youths all over, by posting pictures of my experiences and sharing my thoughts on various community issues through Facebook.  By sharing what I have learnt and hearing from others, I get to broaden my knowledge, understand different viewpoints, and exchange new ideas. You can invite me on your Facebook, I know most have you have a Facebook account, so take this opportunity to link up with me online and we can start sharing our experiences.  And do use the new media to spread your experience to your other local and international friends as well. This way, you can share with the whole world useful lessons you have acquired from this Camp.

12         I also understand you have worked hard at coming up with project ideas to promote racial harmony and the Olympic values. I challenge you to implement these projects and turn your ideas into reality. This should be your mission. I can assure you that OnePeople will give our full support and guidance to enable you to see through your projects.  

13         As OnePeople’s Youth Ambassadors, I would like you to be role models and inspire other youths to come on board to join our cause. I would also like to see you doing your part for the 2010 Youth Olympic Games. There are many opportunities for youths like you to get involved in showcasing Singapore’s unique harmony, and our diverse cultures to our foreign delegates. When the Games arrives, I would like each and everyone of you to be part of the action, carrying the Singapore spirit with pride, to host a memorable Games for Singapore and the world. 

14         The future of racial harmony in our country, very much depends on our youths. If you look at Singapore, the people in our country are our only natural resource. The government can set the policies but it is the people who decide the extent and level of harmony that we will have in our country. The growth and prosperity of our nation very much depends on our people, and the relationships between our diverse communities. If we do not make an effort to continue build and strengthen our relationships with people of different races, and religions, then our only natural resource will deplete in strength. You as future flag bearers of our country should never let that happen to Singapore.

15         I wish to see all of you continuing your journey beyond this Camp and I count on you to live the Olympic spirit and build stronger bridges for our future.

16         In closing, I would like to thank the Singapore Olympic Games Organising Committee for their support. I would also like to thank all our youth wing members, and participating schools and organisations for making CampTeen a memorable occasion.

I wish you a pleasant afternoon ahead.

Thank you.

well done, kids!

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 9 November 2009, Monday

AWWA-Brother Street Soccer Finals

Zainudin Nordin @ 17:23pm

The Brother-AWWA Street Soccer Tournament Finals was held on the 26th of September this year at the Kallang Community Club. The finals saw both female and male teams competing in different categories: Under 12, Under 14, Under 18 and Girls Team (ages from 13 to 18).

Kudos to everyone (all 300 youths!) who took part in this competition and congratulations to the winners for a job well done.

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National Education & CIP Seminar 2009 - Speech

Zainudin Nordin @ 10:19am

 

My fellow Parliamentary Colleague, Mr Viswa Sadasivan

Mr Puvan Ariaratnam

Deputy Director, National Education and Planning

NE Practitioners

Ladies and Gentlemen

Good Morning

1           I am pleased to be here today at the National Education and CIP Seminar 2009.  It is heartening to see so many of you here taking the time to attend this session. I understand from Puvan that a series of meaningful activities have been lined up for you to enhance your learning journey, so do make the best out of this opportunity. It is also heartening to see our community stakeholders coming together to do their part for National Education. This is indeed a step in the right direction.

The Importance of National Education

2          I find today’s theme for the seminar apt in reflecting on our cause and mission of National Education.  A child spends a minimum of 10 years of his life in school. These 10 years will instill foundations, build him as a citizen and shape his destiny. The question is, how do we make the best out of these 10 years? What potential do we see in this child, and how as educators can we best nurture his growth as an individual, and as an active citizen?  In my view, it is the articulation of this vision that sets the precepts for National Education.

3          The true value of National Education stands in its ability to provide a holistic education to our youth. Education is not just about grades and doing well in school. It has a higher goal of building character and values in our young. As NE educators, you have the privilege to inspire our next generation to be passionate about our nation’s cause and the ideals of this country. Such is the indelible mark you leave on our young minds.

Racial Harmony- Challenges

4          Singapore is now in its 50th year since attaining self-government. We have come a long way since the 50s and 60s. History has taught us that we should never walk the path of racial strife that had gripped the nation once in turmoil.  Since then, our founding fathers have put in place sound policies that continue to lay the bedrock of harmony in our nation. Racial and Religious Harmony is fundamental to Singapore’s growth and prosperity. While we have good national policies, it is eventually the people who will define the extent of the harmony we will achieve in years to come.

5          Racial harmony is a topic close to my heart. Besides being the Mayor for Central Singapore District, I chair OnePeople.sg, the national body for Racial Harmony and serve as a Member of Parliament for my constituency. In my interactions with people from different walks, and hearing their views on racial harmony, I get a feel that as a community we do show a high level of tolerance towards our different ethnic groups and religious communities. From the riots of the past, this is considerable progress. But moving forward, tolerance is not what we should aspire towards. We should move beyond tolerance to understanding and appreciation of our different cultures. As tolerance, as you and I know, has a limit. If the tolerance level is breached, what lies next?

6          Let me share an incident at my Meet the People session to illustrate my point. I encountered an incident where two neighbours with different religious backgrounds were in conflict with each other over the burning of incense. It was a case where one lived above the other.

7          The family who lived above, complained that the neighbour below was burning incense to the extent that the smoke traveled upwards and filled her house.  My grassroots leaders visited the family living below together with some religious leaders. We found that the family had a regular size incense burner. Incense burners do come in different sizes, some large and some small. We sought the family’s cooperation to minimise inconvenience to their neighbours above. A few days passed, and the problem got worse. We found that the neighbour living below went to buy a much larger incense burner to prove a point. The smoke got thicker and heavier and relations became heated between the two families. When we asked what provoked the family to buy a larger incense burner, we found out that the family who complained actually poured water over their incense in the past but they chose not to make a big fuss.  So they were infuriated when their neighbours above actually complained about them.  The family which lodged the complain in this case, did not tell us the whole story. This is a case in point of some of the realities that we deal with on the ground.   

8          There are always challenges that we will face as a multi-racial and multi-religious nation. Our Prime Minister in his recent National Day Rally touched on potential cracks that may appear in our social fabric if we do not take heed of the underlying symptoms of potential discord.  Let me touch on three key challenges.

Integration

9          We are facing an era of globalisation. We can no longer stay isolated. Events which happen around us will affect us and can trigger our emotions, especially when it is of sensitive issues concerning race and religion.

10        Globalisation has drawn a considerable number of new citizens to Singapore. This has led to some discomfort on the ground. There is a sense that Singaporeans are feeling crowded out and jobs are being lost to new migrants.  This coupled with the communication barriers have created simmering tensions on the ground between locals and new citizens. Integration between new citizens and Singaporeans is a key concern. We are no longer dealing with just inter-racial gaps but one which is intra-racial as well.

11        Our new citizens, do open up new possibilities and provide the necessary talent to enrich Singapore and give our nation a competitive edge. However, we cannot ignore sentiments on the ground. The Prime Minister did recently announce the pace of attracting new citizens to our country will be tweaked. However, we must understand that the policy of attracting new talent is for the long haul, and our common spaces have to grow beyond locally bred Singaporeans to include our new neighbours to bridge the gap.

12        It is therefore important for our National Education to teach our young the value of embracing diversity. We must allow opportunity for new migrants who attend our schools to mix with our locals, trade cultures and build friendships. Our youths need to cultivate this mindset of welcoming diversity and embracing different points of view and perceptions. Likewise, our new citizens should also learn to reciprocate. While we share a common thread as Singaporeans, our uniqueness is derived from our diverse cultures, food and traditions. This is what makes Singapore, a vibrant city.

Rising Religiosity

13        There is a global wave of rising religiosity which has reached our shores. People are becoming more religious.  Religion in itself has a positive impact on people.  And I must add that there is nothing wrong in us being more religious. Religion gives us a moral purpose and provides a sanctum of solace and comfort.  In a multi-religious country such as Singapore, however, we must remember to maintain our common secular space.  This is the only way we can sustain our social cohesion. 

14        While rising religiosity becomes a way of life, we must be cautious of its undesirable side-effects such as aggressive proselytisation or closing up of religious communities with little interaction between each group. We must be careful not to allow religion to encroach the common space. Only then can we interact freely without any inhibitions. As educators, we have a responsibility to keep our schools secular.  Our children should be taught to respect one’s religion and not to push their religious beliefs onto others. They should understand that while they subscribe to their religious beliefs, they should not impose on nor ridicule the faith of another. Respect for one’s race and religion should always be observed as a key pillar of National Education.

New Media

15        The third challenge confronting us is the advent of the new media. Our youth are now much more connected than what we were before. The language of the youth resides in Facebook, Sms, Blogs, YouTube, Twitter and more. Youths have re-discovered the art of abbreviation. Sentences are becoming words, and words in turn become syllables.  I used to recall there was a word Ok, which I thought was fairly short, now its often referred to as “k” and it somehow means the same thing.

16        The new media is fast, powerful and viral.   The emergence of digital technology has made it possible for anybody to spread a malicious message with great speed and momentum while remaining anonymous. If not checked or verified, information which is inaccurate or worse mischievous can poison minds and alter perceptions with great effect.  Singapore has seen a fair share of such incidents with a recent account of a well-educated youth charged for posting discriminatory remarks of another race in his blog.  On the other hand, there have been cases worldwide where we have self-made terrorists radicalised through the internet. We had one such case in Singapore, again, a well educated youth who surfed radical websites, was taken in by their ideologies and was on the verge of being trained by foreign militants before he was caught. There are sites that promote terrorist ideologies and we should be mindful that such websites prey on impressionable minds.

17        The threat of the new media is evident. It is our duty to educate our youths on the responsible use of the new media. They should learn to verify information from reliable sources rather than choosing to accept readily what they read via the net. They must learn to distinguish fact from fiction and check with educators like yourselves. While the new media has its risks, it also is an effective medium to connect with our youth. Facebook, YouTube and Blogs serve as excellent tools to spread our NE messages in a way that may appeal to our youth. These are platforms with a pervasive multiplier effect and we should take full advantage of these avenues. In essence, the new media is a double edge sword. We should blunt the edge that hurts and sharpen the edge that will reinforce the essence of our community spirit.

National Education – An Experiential Journey

18        I for one feel that National Education will best serve its cause when it is felt more than taught. National Education must be an experience where students are able to internalise what they learn.  Learning in true sense of the word must go beyond the text. 

19        My CDC for example, offers the Trust-Home Programme where students visit the homes of families of different ethnic groups to interact and appreciate first hand the unique aspects of their traditions, customs, and values, and how these are being practiced in   their daily lives.

20        At OnePeople, camps such as “Explorations in Ethnicity” and the “Race and Diversity Awareness Programme” challenges the assumptions of the typical stereotypes that we have of another race or religion, and dispels misconceptions through experiential learning. These camps also provide opportunities for youths from different backgrounds to bond through shared experiences. OnePeople also offers courses for NE educators to understand deeper issues pertaining to race relations and explore novel ways to introduce diversity awareness activities in the classroom setting. The OnePeople Portal in collaboration with the National Library Board serves as a rich resource base for research and a one-stop online platform to seek useful information that will supplement National Education in schools. 

21        There is a wealth of organisations that provide you with meaningful avenues to enrich the quality of National Education.  Such initiatives enable you to offer greater exposure and depth in charting the educational journey for your pupils. Do take advantage of these opportunities and explore the limitless possibilities. 

Conclusion

22        For the NE Framework to remain relevant and current, there must be a closer link between schools and the community.  Educators must possess reliable ground intelligence in order for an effective transfer of learning to take place.  Students must be aware of current affairs and issues which the community at large is facing. Concurrently, the NE Framework must remain robust so as to enable our young to safeguard our values and identity.  If this noble intent is cascaded to every single student, I am confident National Education in our schools will see greater heights.  

            I wish you a fruitful seminar.

Thank you.

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 28 October 2009, Wednesday

Central Singapore on the Move 2009

Zainudin Nordin @ 12:47pm

50 plus Active Ageing Roadshow (Central Singapore on the Move) was held on Sunday 18th October 2009.   It was a walk down memory lane as particpants walked 2km around the Queenstown Estate.  Here are some pictures from the event.

The rain did not dampen their spirits!

Shortly after the sun came out and all participants all geared for the walk!

 

 

 

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